Relief Driver Services is a Nation-wide provider of specialists and operators in the transportation and logistics industries.

Timexchange, through its fax timesheet service, has delivered a combined fax and web service that has allowed RDS to lead the transport and logistics industry in delivering online and reporting tools to all its clients. This technology distinguishes RDS from others in the transport industry and demonstrates greater levels of understanding of client demands.

Business Need

RDS quickly outgrew its paper-based timesheet operation. It needed a solution that would meet key requirements

• To reduce costs associated with receiving, processing, and storing fax/paper timesheets
• To be easy to use and yet support the intricacies of transport logistics recruitment services
• To be able to grow with the organisation as it grows into new territories and markets
• To offer online access with full transparency for its clients

RDS needed a technology solution that did not change the processes its candidates knew and understood. However it needed to be a system that the clients could use to support the traditional paper trail. Lastly, it had to be leveraged to enable RDS to become more efficient in its administration, invoicing, and payroll areas.

Solution

RDS chose to partner with Timexchange using the fax services for data collection and the web services for client access and in order to obtain cost efficiencies in administration.

RDS management quickly saw the advantages Timexchange would bring and was prompt to ensure its customers benefited from the new partnership and associated technologies.

Benefits

With Timexchange, RDS has met all and more of its requirements.

RDS no longer receives and enters timesheets into payroll and accounting systems. Instead, using the online interface, RDS has complete control and oversight of all assignments and timesheets. Timesheet data is simply imported into accounting and payroll applications in minutes. The cost savings and improved accuracy has enabled RDS to focus on other key business imperatives.

Using Timexchange's intuitive user interface, RDS staff were able to set up and manage assignments in minutes. RDS’s clients have also found the user experience to be rich with reporting and timesheets are available when required.

The absence of significant development and capital costs, combined with Timexchange's pay-per-use philosophy has enabled RDS to accrue essential capital to expand its business.

Using the online, up to the minute reports, RDS has been able to 'manage the exceptions'. Mr John Johnston, Relief Driver Services' General Manager said "with the help of Timexchange, we will be able to process literally thousands of timesheets with ease".